Frequently Asked Questions
Everything you need to know about shopping at CANDY HOUSE Electronics.
What kind of warranty comes with my electronic devices?
All products purchased from CANDY HOUSE come with a standard 12-month manufacturer warranty. We also offer extended protection plans for high-end gadgets at the time of checkout.
How do I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's portal. Most orders are dispatched within 24-48 hours.
Do you offer international shipping?
Yes, we ship our electronics worldwide. Please note that international shipping rates and delivery times vary by country, and customs duties may apply upon arrival.
What is your return policy for opened electronics?
We accept returns within 30 days of delivery. For a full refund, the item must be in its original packaging. Opened items may be subject to a 15% restocking fee if they are not defective.
Are the products sold on CANDY HOUSE brand new?
Yes, we only sell brand-new, factory-sealed electronics. We do not sell refurbished or used items unless explicitly stated in a dedicated 'Outlet' section.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. For higher-priced items, we also offer interest-free installment plans through Klarna and Affirm.